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Thanks for visiting GatesTechZone.com. Before contacting us, please read through the information below to see if your query can be answered here:
  • WHERE CAN I BUY GATES PARTS?

    To buy Gates parts, please go to your nearest dealer and ask for the specific Gates part. We do not sell parts directly from our Head Office.

    You can find the right Gates part for your vehicle in our online catalogue. Enter your vehicle make and model below:
  • HOW TO INSTALL GATES PARTS?

    Always refer to the vehicle manufacturer’s recommended procedures.

    For timing belt drive replacements, please check the installation instructions inside most of our kit boxes. The instructions are only included in the kits because the best way to service the drive system correctly, is to install a kit. The packaging also refers you to the appropriate engine-specific tool if applicable.

    For elastic belt replacements, please check the installation instructions printed on the inside of the sleeve. The packaging also contains a reference to the appropriate installation tool.

    You can also get general installation tips here:
         > Installing belts and kits
         > Installing metal parts
         > Installing hoses
         > Installing thermostats
         > Installing water pumps
         > Gates tools make your job easier

  • DOES GATES OFFER VEHICLE-SPECIFIC INFORMATION?

    You can check our series of vehicle-specific and product-specific Technical Bulletins and Tips on our Tech Tips page. They deal with difficult drives or recurrent problems on specific vehicle models.

    If you look up your vehicle or part in our online catalogue, you will find relevant information (such as related Technical Bulletins, belt routing, tools information…) for the specific vehicle or part you are working with. Enter your part number below:
  • WHAT TO DO IN THE EVENT OF A CLAIM?

    To submit a claim, please contact the dealer where you bought the Gates part and describe the problem. The dealer will assess if the problem needs to be audited by a specialist from Gates on site, or if the Gates part (and all components associated with the claim) need to be returned to a Gates Technical Centre. They will inform you which documents you need to provide when submitting the claim and will also return all relevant parts and supporting documentation for you.

    Gates products are warranted for maximum two years or 100.000km/60.000mi used on the correct prescribed application after a correct installation (by a professional installer using the correct tools and following the OE or Gates application installation instructions). However, where the OEM service interval is earlier, the warranty is also shorter. For more detailed information about the OEM service interval, check the vehicle service manual.

If the above information or your local dealer cannot answer your question, you can get in touch with us by submitting your details and query online. Please log in below with your Gates TechZone account!

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