To submit a claim, please contact the dealer where you bought the Gates part
and describe the problem. The dealer will assess if the problem needs to be audited by a specialist from Gates on site, or if the Gates part (and all components associated with the claim) need to be returned to a Gates Technical Centre. They will inform you which documents you need to provide when submitting the claim and will also return all relevant parts and supporting documentation for you.
Gates products are warranted
for maximum two years or 100.000km/60.000mi used on the correct prescribed application after a correct installation (by a professional installer using the correct tools and following the OE or Gates application installation instructions). However, where the OEM service interval is earlier, the warranty is also shorter. For more detailed information about the OEM service interval, check the vehicle service manual.
You can find more detailed information on our warranties page.